This policy explains when a course or internship fee paid to Learns-Way Training Center can be cancelled, transferred or refunded. It forms part of our Terms and Conditions and applies to every enrolment unless we agree something different with you in writing.
Before you enrol
We would much rather help you pick the right course than process a refund later. Before paying, please talk to our team about the syllabus, the batch timing, the learning mode and whether the course suits your background. You are welcome to ask for a counselling session or to sit in on an introductory session where one is available.
Registration fee
Where a registration or admission fee is charged, it covers the cost of confirming and holding your seat. Once your admission is confirmed, the registration fee is non-refundable, except where we cancel the batch ourselves.
Cancelling before the batch starts
- More than 7 days before the batch start date: we refund the full amount you have paid, less the registration fee.
- Within 7 days of the batch start date: we refund 75% of the course fee paid, less the registration fee. The deduction covers the seat we held for you and can no longer offer to someone else.
Cancelling after the batch starts
- Up to and including the third session: we refund 50% of the course fee paid, less the registration fee.
- After the third session: the course fee is not refundable. By this point the seat, the trainer time and the course materials have been committed to you.
Not attending sessions does not count as cancelling. If you want to cancel, you need to tell us, using the steps under “How to request a refund” below.
Transferring to another batch
If your circumstances change, a transfer is usually a better outcome than a refund. You may move once to a later batch of the same course, free of charge, if you ask us on or before the third session. Your fee moves with you and stays valid for that course.
Further transfers, or a transfer to a different course, are possible at our discretion and any difference in fee will apply.
If we cancel or reschedule a batch
Occasionally we may need to cancel a batch, for example if it does not reach the minimum number of students. If we cancel a batch before it starts and cannot offer you a suitable alternative, we refund everything you have paid for it, including the registration fee.
If we reschedule individual sessions, we will arrange a replacement session, an online session or a transfer to another batch. Rescheduled sessions are not treated as a cancellation and do not by themselves create a refund entitlement.
Discounted fees and offers
Where you enrolled under a limited-time offer, a scholarship or any other discounted fee, refunds are calculated on the amount you actually paid, not the standard fee. Offer-linked discounts are not transferable to a different course or a later batch unless we say so at the time.
Instalments
If you are paying in instalments, refunds are worked out against the instalments you have already paid, using the same stages as above. Cancelling does not remove an instalment that was already due for training you have received.
Internship programs
Internship program fees follow the same stages as course fees, measured from the internship start date. Where an internship is offered as part of a course you have already paid for, it has no separate fee and no separate refund.
What is not refundable
- The registration or admission fee, once admission is confirmed
- Examination or certification fees paid to a third party on your behalf
- Printed materials, hardware or software licences already issued to you
- Fees where participation has been ended for serious or repeated misconduct, as described in our Terms and Conditions
- Payment gateway or bank charges, where these were deducted at the time of payment
How to request a refund
Send us a written request by email or WhatsApp from the address or number you used when enrolling, including:
- your full name and the course or internship you enrolled in
- your batch start date
- your payment receipt or reference
- the reason for the request
The date we receive your written request is the date we use to work out which stage above applies.
How refunds are processed
We confirm the outcome of a refund request within 7 working days. Approved refunds are paid within 15 working days of that confirmation, to the same account or payment method used for the original payment. Your bank may take a few additional days to credit the amount.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of this page shows when it was last revised. The policy in force on the date you enrol is the one that applies to your enrolment.
Contact us
If you have a question about this policy or about a refund request, please contact us:
- WhatsApp or phone: +91 93604 45862
- Email: info@learnsway.com
- Address: Vinoth Moorthi complex 31/6, Fund office colony, Nehru nagar 1st street, Alagappan Nagar, Madurai – 625003